Front office team member (Days & Nights)
Core
Greet guests, handle check-ins/check-outs, settle accounts, and resolve issues to ensure a memorable stay.
Role type
Front office team member
Builds
Guest arrival and departure processes, loyalty enrollment, and upselling of hotel facilities
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Guest service, account settlement, payment processing, communication, problem solving, shift flexibility
Preferred skills
Opera system experience, additional languages
Responsibilities
Greet and check in/out guests, respond to requests, settle accounts, enroll guests in loyalty programs, promote facilities and special promotions, handle guest complaints, communicate with departments and next shifts, ensure task lists are completed
Seniority
Entry-level to Junior
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