Front Office Supervisor
Core
Supervise and support the Front Office team to ensure smooth daily operations and deliver a welcoming, professional guest experience at a Novotel hotel.
Role type
Front Office Supervisor (IC)
Builds
Guest check-in/check-out, room assignments, and daily front office operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership and coaching, Guest relations and complaint handling, Front Office operations management, PMS proficiency (Opera), Cross-departmental coordination, Shift management
Preferred skills
International hotel brand experience, Additional languages beyond English/Arabic
Technologies
Opera PMS
Responsibilities
Lead, supervise, and coach the Front Office team to ensure consistent service standards. Monitor daily operations including check-in, check-out, room assignments, and cashiering. Handle guest inquiries, requests, and complaints professionally. Coordinate guest arrivals, departures, VIPs, and groups. Maintain accurate guest records in the Property Management System. Support the Duty Manager and assume managerial responsibilities when assigned.
Seniority
Mid-level Supervisor