Front Office Supervisor
Core
Oversee daily front office operations, manage guest interactions, and lead a team of 24 to ensure smooth hotel check-in/check-out processes.
Role type
Front Office Supervisor (Hotel Operations)
Builds
Guest experiences and operational efficiency for Novotel Amsterdam City
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office operations management, team leadership, PMS system proficiency (OPERA/OPERA Cloud), conflict resolution, scheduling, recruitment support, performance review facilitation, training delivery
Preferred skills
Additional languages beyond English
Responsibilities
Manage daily front office operations, assist guests with requests and resolve complaints, lead and support a team of 24, prepare staff schedules, conduct job interviews, lead performance reviews and training sessions
Seniority
Mid-level Supervisor