Front office Supervisor - Raffles The Red Sea (Saudi National)
Core
Supervising receptionists and guest service agents to ensure smooth daily operations, acting as the main communication point between Front Office and other departments like Butler, Housekeeping, and Engineering.
Role type
Front Office Supervisor
Builds
Front Office operations and guest service experiences
Domain
Luxury hospitality
Required skills
supervising staff, handling guest complaints, coordinating arrivals and departures, managing room allocations, liaising with departments, monitoring financial goals, handling cash, conducting shift handovers
Preferred skills
hospitality diploma, Property Management System knowledge, project coordination, pre-opening experience, customer service experience
Technologies
Property Management System, Windows
Responsibilities
Supervise Receptionists/Guest Service Agents, ensure adequate staff coverage, maintain cleanliness of Front Office areas, deal with guest complaints, meet and greet VIP guests, coordinate arrivals and departures, conduct shift handovers, liaise with Housekeeping and Concierge, monitor daily financial goals, check room revenue discrepancies, identify training needs for staff
Seniority
Mid-level, supervisory IC