Front Office - Team Leader
Core
Lead front office operations to ensure memorable guest experiences from arrival to departure.
Role type
Front Office Team Leader
Builds
Guest check-in/check-out processes, VIP/group arrivals, and daily operational handovers
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations management, payment processing, shift coordination, VIP/group handling, up-selling, crisis management, Opera PMS proficiency, Microsoft Office
Preferred skills
Experience in international chain hotels, strong verbal/written communication, problem-solving, adaptability to shift schedules, team collaboration
Technologies
Opera PMS, Microsoft Office
Responsibilities
Welcome and bid farewell to guests, perform check-in/check-out procedures, handle guest requests and complaints, monitor guest accounts and process payments, manage incoming phone calls, assist with VIP and group arrivals, complete shift handovers, promote hotel facilities for up-selling
Seniority
Mid-level, hands-on IC