Assistant Guest Experience Manager
Core
Manage guest relations, coordinate special events, and ensure high satisfaction levels for guests at a Novotel hotel.
Role type
Assistant Guest Experience Manager
Builds
Personalized guest experiences, seamless service across departments, and guest loyalty initiatives
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations management, event coordination, team training and coaching, complaint resolution, cross-departmental coordination, guest record management, service quality monitoring
Preferred skills
Leadership, problem-solving, attention to detail, cross-cultural communication
Technologies
Hotel management systems, Microsoft Office
Responsibilities
Welcome and farewell guests, organize VIP arrivals, monitor guest satisfaction feedback, train team members on service standards, handle guest complaints, coordinate with Front Office and Housekeeping, manage guest communications and special requests
Seniority
Mid-level, hands-on IC