Reservations Manager
Core
Lead the day-to-day operations of the Reservations department at a luxury hotel, ensuring accuracy in bookings and driving revenue through upselling and conversion.
Role type
Reservations Manager
Builds
Room bookings, packages, and guest experiences for a luxury hotel
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Team leadership, revenue management, reservation systems expertise, commercial mindset, operational discipline, guest relationship management, rostering, performance monitoring
Preferred skills
TARS, Opera V5, Opera Cloud, luxury service standards, market trend analysis
Responsibilities
Lead and develop the Reservations team, oversee all reservation types (individual, group, VIP, corporate, leisure), drive conversion and upselling, monitor queues and cancellations, partner with other departments, resolve complex reservation matters, manage rostering and leave planning, coach team on product knowledge and sales capability, monitor performance against KPIs
Seniority
Manager, hands-on leadership