Head Butler
Core
Principal point of contact for VIP and distinguished guests, overseeing the complete guest journey from pre-arrival to departure to ensure seamless, personalized, and memorable stays.
Role type
Senior leadership Butler Service Manager
Builds
Ultra-luxury guest experiences and Butler Service standards
Domain
Ultra-luxury hospitality
Deliverable
client delivery
Required skills
Butler service expertise, team leadership and development, service recovery, commercial acumen, budgeting and forecasting, workforce planning, data analysis, problem-solving
Preferred skills
Experience with internationally recognized luxury hotel brands, knowledge of Forbes Travel Guide and LQA standards, fluency in additional languages
Technologies
Butler Service Standard Operating Procedures, departmental operating systems
Responsibilities
Lead and coordinate Butler in Residence services, drive consistency in Butler standards, lead and develop the Butler Service team, collaborate with all departments for integrated guest journeys, drive departmental commercial success and revenue initiatives, oversee scheduling and payroll management
Seniority
Senior, hands-on IC with leadership responsibilities