Front Desk Agent
Core
Process guest registrations, billing, and reservations while providing concierge services and resolving guest issues in a luxury hotel environment.
Role type
Front Desk Agent (Luxury Hospitality)
Builds
Guest check-in/check-out workflows, room assignments, billing settlements, and service recovery outcomes.
Domain
Hospitality / Luxury Hotel Operations
Deliverable
client delivery
Required skills
Guest relations, billing and cashiering, reservation management, PMS operation, service recovery, upselling, telephone concierge, conflict resolution, administrative support
Preferred skills
Spanish fluency, luxury hospitality experience, Opera PMS expertise
Technologies
Opera PMS, Microsoft Office, PBX systems, Kipsu
Responsibilities
Process guest check-ins/check-outs and room assignments; manage guest billing and account settlements; handle reservations and modifications; serve as telephone concierge and process guest communications; resolve guest complaints and service issues; assist with In-Room Dining orders and upselling; maintain knowledge of hotel facilities and policies.
Seniority
Entry to Mid-level, individual contributor