Senior Business Systems Analyst
Core
Support, analyze, and improve enterprise applications and service management processes to ensure stability and alignment with business needs.
Role type
Senior Business Systems Analyst (Service Management & Application Support)
Builds
Scalable, agile, and reliable enterprise services for global business units
Domain
Enterprise Software / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Business analysis, ITIL-aligned service management, application support, stakeholder communication, problem solving, reporting and data interpretation, team collaboration, adaptability
Preferred skills
ITIL Foundation certification, experience with ITSM/ESM or finance tools, integration/API support, Agile delivery, knowledge article creation, vendor management
Technologies
ITSM platforms, enterprise applications, APIs, data flows
Responsibilities
Act as Application and Process Subject Matter Expert; Support Analysis Across Applications (incidents, requests, problems, changes); Translate Business Needs into Clear Requirements; Support Demand and Change Enablement; Coordinate with Stakeholders and Vendors; Support Releases, Testing and Service Transition; Maintain Knowledge and Documentation; Improve Service Quality and Ways of Working; Use Reporting and Data to Drive Insight
Seniority
Senior, hands-on IC
