Enterprise Application Support Technician (Financial Systems)
Core
Primary front-line technical support and queue manager for KBR's core financial and operational systems, including Deltek Costpoint, RFgen, and Bloomberg Tax.
Role type
Enterprise Application Support Technician (Financial Systems)
Builds
Supports the reliability of enterprise financial and operational applications and data pipelines.
Domain
Enterprise IT / Financial Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT support, application administration, troubleshooting, root cause analysis, SQL querying, API concepts, system access management, ERP support
Preferred skills
Deltek Costpoint experience, data integration diagnostics, ERP cloud readiness testing, enterprise system upgrades
Technologies
Deltek Costpoint, RFgen, Bloomberg Tax, CMI
Responsibilities
Manage support queue and oversee tier-2/tier-3 escalations; investigate and resolve application errors and security requests; perform root cause analysis on operational problems; monitor interface health and automated data pipelines; assist with enterprise application upgrades and system release management; execute and validate system testing routines for ERP upgrades; maintain operational runbooks and troubleshooting guides.
Seniority
Mid-level, hands-on IC
