Duty Manager
Core
Supervise Front Office operations including Front Desk, Concierge, and Guest Services to ensure smooth daily hotel functioning and high guest satisfaction.
Role type
Front Office Duty Manager
Builds
Front Office operations, guest services, and hotel loyalty programs
Domain
Hospitality / Hotel Management
Required skills
People management, guest relations, operational process oversight, financial controls, loyalty program administration, shift coordination
Preferred skills
Knowledge of Le Club Accor program, city knowledge, up-selling techniques
Technologies
None stated
Responsibilities
Supervise shift operations across Front Desk, Concierge, and Guest Services; Resolve guest complaints and ensure loyalty program compliance; Manage staff performance and training; Oversee financial controls and cash handling; Coordinate check-ins/check-outs and room status
Seniority
Mid-level operational lead