Assistant Front Office Manager
Core
Assist the Front Office Manager in overseeing front office operations including front desk, guest relations, airport services, concierge, bell services, and executive lounge functions.
Role type
Assistant Front Office Manager
Builds
Guest services and operational continuity for hotel guests
Domain
Hospitality / Hotel Operations
Deliverable
client delivery
Required skills
Front office operations management, team supervision and mentoring, performance review and appraisal, quality assurance auditing, guest relations and complaint resolution, budget monitoring, staffing and scheduling, property management systems (PMS) proficiency, cross-departmental collaboration
Preferred skills
Fluency in Hindi or Indian regional languages
Responsibilities
Lead and supervise the front office team in the absence of the Front Office Manager, Train and develop team members, Conduct performance reviews for staff, Ensure compliance with hotel policies through audits, Manage guest check-ins and check-outs, Address guest feedback and complaints, Maintain optimal staffing levels, Monitor departmental budgets
Seniority
Mid-level management