Guest Service Agent - Full Time
Core
Front desk professional managing guest check-ins, check-outs, and service requests to ensure a seamless luxury stay.
Role type
Guest Service Agent (Front Office)
Builds
Guest check-in/check-out processes, personalized local recommendations, and resolved guest issues
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Guest relations, conflict resolution, local knowledge, multi-department coordination, confidentiality, system literacy, time management
Preferred skills
Previous front office experience, passion for hospitality, calm under pressure, proactive problem solving
Technologies
Hotel Property Management Systems (PMS)
Responsibilities
Manage check-in and check-out efficiently, respond to guest requests promptly, handle guest feedback and complaints, provide local recommendations, communicate with Housekeeping and F&B teams, maintain guest information security
Seniority
Individual Contributor, entry to mid-level