Meetings & Events Night Manager
Core
Manage the Banqueting department during evening shifts, ensuring high standards of service, food quality, safety, and operational profitability while handling guest orders and complaints.
Role type
Night Manager (Supervisory IC)
Builds
Banquet events, dining experiences, and guest services
Domain
Luxury hospitality / Food & Beverage
Deliverable
product features
Required skills
shift management, team allocation, opening/closing procedures, stock management, guest relations, order execution, complaint handling, up-selling, financial accountability, menu knowledge
Preferred skills
Hospitality Management degree, Food & Beverage certification, experience in luxury/high-volume environments
Technologies
POS systems, reservation platforms
Responsibilities
run shifts and allocate daily roles, ensure opening and closing procedures, maintain cleanliness and stock levels, communicate professionally with colleagues, handle guest issues and complaints, execute up-selling strategies, manage financial payments, hold pre-shift meetings
Seniority
Mid-level, hands-on IC