Gestionnaire du soutien TI/ IT Support Manager
Core
Lead the IT Support team across Canada, providing technical mentoring, coordinating daily operations, and delivering direct support to end-users for a global game development studio.
Role type
Senior IT Support Manager (Hands-on IC)
Builds
IT support processes, workstation provisioning, asset lifecycle management, and IT rollouts (OS updates, security enhancements, software deployments).
Domain
IT Operations / Game Development Industry
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Azure AD/Active Directory management, PowerShell scripting, Windows OS troubleshooting, network diagnostics (TCP/IP, VPN, DNS, DHCP), Google Workspace administration, Remote Endpoint Management (SCCM/Intune/Endpoint Central), team coordination, asset lifecycle management.
Preferred skills
Experience in geographically distributed teams, global team coordination across time zones, proactive systemic improvement identification.
Responsibilities
Provide technical mentoring to IT Support team members; Coordinate daily IT Support operations including task assignment and prioritization; Implement and improve support processes; Coordinate onboarding/offboarding and asset lifecycle management; Lead IT rollouts including OS updates and security enhancements; Provide direct support to end-users; Install and maintain IT hardware and peripherals.
Seniority
Senior, hands-on IC
