Customer Care Representative
Core
Primary point of contact for clients using the Yuh app to manage finances and investments, handling inbound/outbound calls and guiding users through pay, save, and investment features.
Role type
Customer Care Representative (Financial Services)
Builds
Client support and guidance for the Yuh mobile banking and investment platform
Domain
Fintech / Digital Banking
Deliverable
client delivery
Required skills
Phone support, financial product knowledge (stocks, ETFs, crypto), regulatory compliance, documentation, cross-functional collaboration
Preferred skills
Italian language proficiency, persuasion, proactive attitude
Technologies
Office software, phone systems
Responsibilities
Handle inbound and outbound phone calls, resolve client inquiries regarding the Yuh App, guide clients through financial processes, document interactions in internal systems, collaborate with internal departments
Seniority
Entry-level / Working Student
