IT Support Officer
Core
First-line technical support for staff across Asia-Pacific hospitality locations, ensuring desktop, hardware, network, and system functionality.
Role type
IT Support Officer (Helpdesk)
Builds
Stable IT infrastructure and user productivity for hotel staff and guests
Domain
Hospitality / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Desktop troubleshooting, hardware installation, network troubleshooting, user account management, IT asset management, documentation, SLA adherence
Preferred skills
Google Apps support, LAN/Internet/VPN knowledge, IT security principles
Technologies
Microsoft client operating systems, Google Apps, Helpdesk systems
Responsibilities
Respond to and resolve helpdesk requests, install and maintain hardware/software, assist with system configurations and infrastructure upgrades, document issues and resolutions, create self-help guides and training materials
Seniority
Mid-level, hands-on IC