Director of Front Office
Core
Oversee Front Office operations including Front Desk, Guest Services, and Royal Service to maximize sales, occupancy, and guest satisfaction.
Role type
Director of Front Office (Hospitality)
Builds
Front Office departments, guest services, and VIP/loyalty guest experiences
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front Office management, revenue management, team leadership, recruitment, performance management, policy implementation, IT troubleshooting, inventory control
Preferred skills
Luxury property management, OPERA PMS Cloud, Micros PMS
Technologies
Micros PMS, OPERA PMS CLOUD
Responsibilities
Coordinate Front Desk, Guest Services, and Royal Service departments; Monitor house count and bed assignments to maximize revenue; Oversee group arrivals, VIP room assignments, and loyalty program distribution; Handle guest requests and complaints; Recruit Front Office staff; Conduct performance reviews and disciplinary actions; Manage colleague training and incentive programs; Liaise with valet and parking services; Assist with IT functions including PC configuration and server updates.
Seniority
Director, strategic leadership & operational oversight