Customer Care medewerker
Core
You serve as the primary contact point for business and private customers, proactively advising on administrative inquiries regarding invoicing, contracts, and service visits while managing the full customer lifecycle from prospect creation to contract changes and cancellations.
Role type
Customer Care Specialist (Administrative & Client Support)
Builds
Customer service processes, administrative records, and client solutions
Domain
Pest control & hygiene services
Deliverable
client delivery
Required skills
proactive communication, full-cycle account management, data accuracy, problem-solving, cross-functional collaboration, customer satisfaction monitoring
Preferred skills
French language proficiency, quick system learning, stress resilience
Technologies
Customer portal systems
Responsibilities
Advise customers on administrative matters like invoicing and contracts; manage prospect files and process contract changes/cancellations; act as a central liaison between Sales, Service, and Finance teams; resolve customer complaints and service requests; monitor and improve customer satisfaction metrics (CVC)
Seniority
Individual Contributor, entry to mid-level