Incident Manager/Change Manager H/F
Core
Ensure service continuity and quality in a Data environment by managing incidents and changes according to ITIL best practices.
Role type
Senior Incident & Change Manager
Builds
Stable and high-quality Data platforms and services
Domain
IT Operations / Data Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ITIL framework expertise, incident management, change management, root cause analysis, risk management, stakeholder communication, operational reporting, process improvement
Preferred skills
Experience in the insurance sector, Data environment collaboration
Technologies
EasyVista, Jira, Control-M, DYNATRACE
Responsibilities
Restore services quickly during incidents, secure production deployments, manage major incidents and crises, coordinate technical teams, handle escalations, produce operational and governance reports, participate in technical and operational committees, continuously improve service processes
Seniority
Senior, hands-on IC
