Cluster Revenue Manager
Core
Oversee daily reservations operations, monitor room availability and rates across distribution channels, and support revenue optimization through upselling and data analysis.
Role type
Senior operational revenue manager (reservations)
Builds
Reservation systems, booking reports, and revenue forecasts for hotel operations
Domain
Hospitality / Hotel Revenue Management
Required skills
Reservation system management, rate code application, inventory monitoring, staff training and coaching, revenue policy compliance, guest complaint handling, data reporting
Preferred skills
Upselling techniques, forecasting, SOP adherence, team motivation
Technologies
PMS (Property Management Systems), reservation channels, reporting tools
Responsibilities
Oversee daily reservations and handle complex bookings, coordinate with Front Office and Sales teams, assist in training reservation staff, track booking trends and prepare reports, handle guest queries and special requests, ensure compliance with pricing and cancellation policies