Application Support Lead (Level 2)
Core
Lead L2 application support team ensuring stability, performance, and availability of business-critical applications through incident management, root cause analysis, and proactive monitoring.
Role type
Senior IC Application Support Lead (Level 2)
Builds
Production support services for enterprise and customer-facing applications
Domain
IT Operations / Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Incident and Problem Management, Root Cause Analysis (RCA), SLA adherence, Team Leadership and Mentoring, Stakeholder Communication, Change and Release Support, Batch Job Monitoring, REST/SOAP services understanding
Preferred skills
Cloud platforms (AWS, Azure)
Technologies
AWS, Azure, REST, SOAP
Responsibilities
Act as primary escalation point for Level 2 issues, Perform root cause analysis and implement corrective actions, Lead and mentor L2 support analysts, Monitor application health, logs, batch jobs, APIs, and integrations, Support deployment activities and release validations, Provide regular updates to business stakeholders
Seniority
Senior, hands-on IC with team leadership