Digital Support Specialist (m/f/d)
Core
Interface between real estate agents, HQ colleagues, and external partners to ensure digital tools work reliably and processes are optimized.
Role type
Digital Support Specialist (IC)
Builds
Reliable digital workflows and user support for a global real estate agent network
Domain
Real Estate / PropTech
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Technical troubleshooting, Microsoft 365 proficiency, CRM system management, ticketing tools, process optimization, user guide creation
Preferred skills
Experience with property listing portals, testing new features, writing tutorials
Technologies
Microsoft 365, CRM systems, ticketing tools
Responsibilities
Answer technical questions, manage user accounts and access rights, handle support tickets, monitor CRM functionality and data quality, test new features, identify process inefficiencies, maintain FAQs and write guides
Seniority
Mid-level, hands-on IC