Assistant Manager - Learning and Development
Core
Support the Director of People & Culture in developing and implementing the hotel's Learning & Development strategy, driving a continuous learning culture, and ensuring training programs align with business priorities and service standards.
Role type
Assistant Manager, Learning & Development
Builds
Hotel-wide training programs, leadership development pathways, and a culture of continuous learning for colleagues.
Domain
Hospitality / Human Resources
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Training needs analysis, program coordination, budget management, stakeholder management, training facilitation, performance evaluation, policy development, resource management, data reporting, compliance monitoring
Preferred skills
Experience with digital learning platforms, knowledge of hospitality operations, ability to coach managers, trend analysis in L&D
Technologies
Learning management systems, digital learning resources, reporting dashboards
Responsibilities
Develop and implement the annual training plan and monthly calendar; coordinate and monitor execution of hotel-wide and departmental training programs; conduct training needs analysis and prioritize requirements; manage the training budget and ensure activities stay within approved limits; maintain training records, documentation, and archives; prepare monthly L&D reports and statistics; coach and support Departmental Trainers; facilitate training on guest service, leadership, and safety; adapt global brand learning initiatives to local operational needs.
Seniority
Mid-level Manager, hands-on execution and coordination