Captain Waiter/ ess
Core
Lead and mentor the waiting staff to ensure exceptional dining experiences and high service standards in a fine dining setting.
Role type
Senior IC Captain Waiter
Builds
Exceptional guest dining experiences
Domain
Luxury hospitality / Fine dining
Deliverable
client delivery
Required skills
Team leadership, guest relations, menu knowledge, conflict resolution, food safety compliance, inventory management, kitchen coordination
Preferred skills
Fine dining etiquette, wine pairing knowledge, Vietnamese cuisine familiarity, hospitality management degree
Technologies
Restaurant management software
Responsibilities
Oversee daily dining area operations, train and motivate waiting staff, manage reservations and special requests, resolve guest complaints, ensure food safety and hygiene compliance, assist in inventory management, collaborate with kitchen team
Seniority
Senior, hands-on IC