Technical Merchant Banking Support Associate
Core
Provide technical support and customer service for merchant banking clients, troubleshooting payment systems and resolving transaction issues.
Role type
Technical Merchant Banking Support Associate
Builds
Merchant banking services and payment solutions
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
technical troubleshooting, payment gateway knowledge, POS device support, transaction processing, CRM management, verbal communication, written communication, multitasking, time management, attention to detail, basic Microsoft Office proficiency
Preferred skills
customer service experience, systematic problem solving
Technologies
payment gateways, POS devices, CRM applications, Microsoft Office (Outlook, Word, Excel)
Responsibilities
Answer inbound calls regarding technical issues and banking products, troubleshoot complex technical issues with merchant systems, process financial transactions and account reconciliations, educate clients on banking services and tools, document customer interactions in CRM, analyze inquiry trends and report to management, handle escalated issues, participate in quality assurance reviews
Seniority
Entry-level / Associate