Client Success Manager (Remote)
Core
Manage existing healthcare recruitment client accounts, drive referrals, and execute RFP processes to generate new business opportunities.
Role type
Account Management / Client Success Manager
Builds
Client partnerships and RFP proposals for healthcare recruitment services
Domain
Healthcare recruitment and staffing
Deliverable
client delivery
Required skills
account management, RFP process management, client relationship development, lead generation, contract negotiation, case study creation, C-suite communication, target achievement
Preferred skills
physician recruitment experience, healthcare sales experience
Technologies
client portal
Responsibilities
Manage a book of accounts through client-facing activities including introductory calls, biweekly calls, and formal project reviews; Generate additional business or leads with current clients by obtaining referrals; Identify and complete request for proposals (RFPs) from start to finish; Ensure client adoption of processes and usage of client portal; Assist production staff with client issues; Create and generate client references and case studies; Negotiate contracts and pricing schedules with current clients; Achieve individual key performance indicators quarterly and annually.