Customer Success Manager - German speaker
Core
Manage a portfolio of 40+ Tier 3 logistics customers (up to €80k ARR) to drive adoption, retention, and Net Revenue Retention (NRR) through structured engagement and value realization.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer value realization, retention, and portfolio health for supply chain visibility platform
Domain
Supply chain, logistics, transportation, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Portfolio management, retention strategy, value realization, cross-functional collaboration, risk management, structured engagement playbooks, data interpretation
Preferred skills
Supply chain/logistics industry experience, B2B SaaS background, repeatable engagement playbook experience
Technologies
Shippeo Visibility Engineering platform
Responsibilities
Own account health and retention outcomes for 40+ accounts; Drive adoption and surface value gaps; Execute scalable engagement playbooks including business reviews and training; Coordinate with Account Management and Customer Delivery teams
Seniority
Senior, hands-on IC
