Guest Relations Officer
Core
Frontline hospitality role managing guest arrivals, departures, and on-property experiences at a 5-star resort.
Role type
Guest Relations Officer
Builds
Memorable guest experiences and upsell opportunities
Domain
Hospitality / Luxury Resort
Deliverable
client delivery
Required skills
Guest check-in and check-out management, personalized guest service, hotel facility promotion, up-selling, Opera PMS proficiency, stakeholder relationship management
Preferred skills
Multilingual communication (Arabic, German, Russian, French)
Responsibilities
Greet guests and handle check-ins, respond to guest requests, promote hotel facilities, enhance guest stays through up-selling
Seniority
Entry-level to Junior (1+ years experience required)
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