Chef de Réception
Core
Supervise daily front desk operations, manage team scheduling, handle group bookings and billing, ensure brand standards, and drive customer satisfaction and e-reputation.
Role type
Front Office Manager
Builds
Front desk operations, guest services, group management, revenue tracking
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Team leadership, scheduling, group booking management, billing and revenue tracking, customer service management, e-reputation management, staff training, brand standard enforcement
Preferred skills
PMS tools (FOLS, Resa-Web, Opera Cloud, TARS, TrustYou), English fluency, German language skills
Technologies
FOLS, Resa-Web, Opera Cloud, TARS, TrustYou
Responsibilities
Supervise daily front desk activity, create team schedules, manage group bookings and invoicing, handle customer issues, respond to client reviews, train and mentor front desk staff, monitor collections and revenue, collaborate with other departments
Seniority
Mid-level Manager