UC Operations Engineer – MS Teams & Devices
Core
Manage and support enterprise communication platforms (Microsoft Teams) and endpoint devices including desk phones, conference room phones, and personal peripherals.
Role type
L3 Unified Communications & Device Operations Engineer
Builds
High availability and user experience for a global user base of communication services
Domain
Enterprise IT / Unified Communications / Microsoft Teams
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft Teams administration, endpoint device support, PowerShell scripting, proactive monitoring, issue resolution, security compliance, SOP maintenance, KPI monitoring
Technologies
Microsoft Teams, PowerShell
Responsibilities
Manage and support Microsoft Teams platform including TCQ, Whiteboard, Rollouts and Configurations; Support endpoint devices including desk phones, conference room phones, and collaboration hardware; Manage and troubleshoot personal devices such as headsets, speakerphones, and peripheral devices; Perform proactive monitoring, issue identification, and resolution to minimize service disruptions; Ensure compliance with security and data protection policies across all communication and device services; Support feature rollouts, updates, and platform enhancements for Teams and associated devices; Maintain technical documentation, SOPs, and knowledge base articles; Monitor operational KPIs and contribute to continuous improvement initiatives
Seniority
Mid-Senior, hands-on IC
