Customer Support Specialist
Core
Respond to customer inquiries via phone, email, and chat; resolve complaints; process transactions and maintain interaction records.
Role type
Customer Support Specialist
Builds
Customer experience and resolution for end-users
Domain
General customer service
Deliverable
client delivery
Required skills
verbal and written communication, problem-solving, CRM or customer service systems familiarity, computer skills
Preferred skills
previous experience in customer service or support, ability to work under pressure, multitasking
Responsibilities
Respond to inquiries, provide product/service information, handle complaints, follow up on concerns, process transactions, maintain records, escalate complex issues, collaborate with internal teams
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