Reservations Agent
Core
Handle guest inquiries, bookings, and reservations via phone, fax, and email while promoting hotel services to maximize revenue.
Role type
Front-line reservations agent
Builds
Room bookings and guest accommodation arrangements
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Telephone communication, reservation system proficiency, revenue management basics, upselling techniques, multi-channel inquiry handling
Preferred skills
Knowledge of food & beverage services, visa and activity arrangement, group billing coordination
Technologies
Reservation System
Responsibilities
Respond to enquiries about hotel products and services, determine guest needs and quote appropriate room and rate, input booking information, process reservation amendments, arrange accommodation and activities, coordinate with other departments, record special billing arrangements
Seniority
Entry-level, operational IC