Casual Shift Leader
Core
Lead, coach, and motivate restaurant staff to deliver exceptional guest experiences while maintaining strict food safety and quality standards.
Role type
Front-of-house shift supervisor
Builds
Dining experiences and operational consistency for guests
Domain
Quick-service restaurant / Food service
Deliverable
Product features (service delivery)
Required skills
Team leadership, staff coaching, conflict resolution, food safety compliance, alcohol service compliance, customer service excellence, shift scheduling, inventory oversight
Preferred skills
Prior supervisory experience in fast-paced environments, franchise ownership interest
Technologies
POS systems, food safety management tools
Responsibilities
Lead and motivate the crew during shifts, uphold food safety and quality standards, manage guest interactions, ensure full availability across all shifts including mornings, nights, and weekends
Seniority
Entry-level to Junior, hands-on IC