Reservations Manager
Core
Manage reservations operations, optimise room revenue, and ensure seamless booking experiences for a luxury hotel.
Role type
Reservations Manager
Builds
Direct bookings, room inventory, promotional packages, and guest profiles
Domain
Luxury Hospitality
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Revenue management, pricing strategies, yield optimisation, PMS administration, guest relationship management, team leadership, data analysis, content creation, SEO optimisation, email marketing, competitive analysis
Preferred skills
Experience with luxury hotel properties, knowledge of Relais & Châteaux standards, social media management
Technologies
Guestline, Opera, Hotsoft, Microsoft Office Suite
Responsibilities
Oversee reservations department and booking processes; handle reservation enquiries via phone, email, and online; manage room inventory and rates; perform daily arrival checks; act as primary PMS administrator; create package rules and pricing configurations; train and mentor reservations and reception teams; implement promotional strategies across booking channels; support social media and website content; monitor competitor activity and market trends
Seniority
Mid-level, hands-on IC