Associate, Merchant Enablement
Core
Design and execute scalable merchant incubation, training, and enablement programs to improve post-onboarding experiences and drive platform adoption for Grab merchants.
Role type
Associate, Merchant Enablement (Operations/Program Management)
Builds
Merchant education programs, self-service resources, support journey improvements, and targeted engagement initiatives.
Domain
Superapp / Ride-hailing & Food Delivery / Southeast Asia
Deliverable
product features | dashboards & analysis | client delivery
Required skills
Program/project management, root cause analysis, stakeholder management, data analysis, product adoption strategy, cross-functional collaboration
Preferred skills
Ambiguity management, multi-priority handling, automation leverage
Technologies
N/A
Responsibilities
Identify gaps in the post-onboarding merchant journey; Design and execute incubation and training programs; Analyze merchant feedback and operational data to identify pain points; Translate merchant issues into product or process improvements; Support merchant-facing product launches; Define and track merchant experience and adoption metrics.
Seniority
Associate, 3+ years experience
