Reservations Supervisor
Core
Lead daily reservations operations for a luxury hotel, managing bookings, guest enquiries, and revenue opportunities while ensuring high service standards.
Role type
Reservations Supervisor
Builds
Guest reservations, booking records, and revenue streams for Fairmont Cheshire, The Mere
Domain
Luxury Hospitality
Deliverable
product features
Required skills
Reservation management, upselling, guest experience personalization, team coaching, operational reporting, VIP/group booking handling, payment processing, LQA standards adherence
Preferred skills
Supervisory experience, luxury hotel environment experience, Opera Cloud proficiency, LQA standards knowledge
Technologies
Opera Cloud
Responsibilities
Supervise daily Reservations operations, Manage bookings and guest enquiries, Maximise revenue through upselling, Coach Reservations colleagues, Resolve reservation queries and discrepancies, Ensure payment and reservation procedures are followed
Seniority
Mid-level, hands-on IC with supervisory responsibilities