Responsable Réservation (H/F/X)
Core
Supervise a team of 2 reservation agents to ensure service quality, operational efficiency, and revenue generation for a luxury hotel.
Role type
Senior reservation team lead
Builds
Reservation bookings and upsell opportunities
Domain
Luxury hospitality
Required skills
Team leadership, quality control, upselling, scheduling, training, revenue management principles, OPERA, TARS
Preferred skills
French, English, third language, hospitality or tourism training
Technologies
OPERA, TARS
Responsibilities
Supervise and coach reservation agents, manage daily schedules and task distribution, control booking quality and data accuracy, drive upselling and revenue targets, train new staff, coordinate with F&B and other departments, ensure compliance with data security standards.
Seniority
Mid-level, hands-on IC with team lead responsibilities