Conseiller SAV automobile (H/F)
Core
Handle customer warranty claims via phone and email, providing personalized solutions and managing claim files from opening to closure.
Role type
Automotive after-sales advisor (warranty claims)
Builds
Warranty claim resolutions for vehicle owners
Domain
Automotive / After-sales service
Deliverable
client delivery
Required skills
mechanical expertise, diagnostic analysis via photo/video, network coordination with garages, written communication, analytical reasoning
Preferred skills
computer tools proficiency
Responsibilities
Answering customer inquiries regarding vehicle warranty, managing warranty claim dossiers, performing vehicle diagnostics remotely, coordinating with garage network, validating repair orders
Seniority
Entry-level to Mid-level, hands-on IC
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