Skill Chapter Lead – Global Process Operations (L1.5)
Core
Define capabilities, develop talent, and establish consistent ways of working for Global Process Operations to transform organizational design into an effective operating model.
Role type
Senior IC/Manager, Skill Chapter Lead for Global Process Operations
Builds
Effective operating models and long-term capabilities for Global IT Service Operations
Domain
IT Service Operations / Global Process Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic thinking, hands-on execution, leadership for up to 40 people, matrix organization experience, defining and managing common standards, combining business and IT needs, recruitment and onboarding, external partner management, process optimization, cost reduction, technology guidance, roadmap contribution, skills-based resource allocation
Preferred skills
Experience in large complex organizations, experience in Level 1.5 IT support combining incident management and proactive data flow monitoring, experience in multicultural environments
Technologies
Incident management tools, proactive data flow monitoring tools
Responsibilities
Act as a line manager and coach for chapter members; Foster a culture of learning, collaboration and innovation; Develop chapter strategies for future oriented capability evolution; Define and enforce best practices, standards, methodologies and help to use common technical approaches; Promote knowledge sharing across squads and chapters; Provide technology guidance to squads and platforms; Support squads in solving complex technology challenges; Ensure staying updated on industry trends and emerging technologies; Contribute to roadmaps and strategies with technical expertise; Ensure optimal allocation of chapter members to squads based on skills and priorities; Lead recruitment and onboarding of chapter members; Select external partners and manages their performance; Support initiatives for process optimization, cost reduction and efficiency gains; Collaborate with other chapter leads, squad leads, and senior management to align on strategic initiatives and drive the success of squad business goals; Manage chapter from administrative perspective.
Seniority
Senior, hands-on IC with management responsibility
