Duty Manager
Core
Oversee front office operations, guest services, and financial procedures to ensure high guest satisfaction and operational efficiency.
Role type
Front Office Duty Manager
Builds
Guest experiences, operational workflows, and revenue through up-selling
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Front office supervision, Opera PMS, financial control, guest relations, team management, emergency response coordination, up-selling strategies, regulatory compliance
Preferred skills
Bachelor's in Hospitality Management, Microsoft Office proficiency
Technologies
OPERA, Microsoft Office
Responsibilities
Supervise front office staff and ensure adherence to service standards; manage guest arrivals, departures, and special requests; control operating expenses and requisitioning; coordinate with Housekeeping and Engineering for room readiness; handle guest complaints and maintain guest databases; implement up-selling activities; conduct staff training and briefings; liaise with local authorities for security and legal requirements.
Seniority
Mid-level, hands-on IC