Réceptionniste
Core
Front desk receptionist handling check-ins/check-outs, guest services, and cash handling at a luxury resort.
Role type
Front Office Receptionist
Builds
Guest check-in/check-out processes, key management, and daily front office operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Cash handling, guest relations, conflict resolution, key management, daily reporting, upselling, compliance with hotel procedures
Preferred skills
Hotel industry training, attention to detail, aesthetic sense
Technologies
None stated
Responsibilities
Manage guest check-in and check-out procedures, handle cash transactions and detect counterfeit currency, resolve guest complaints professionally, promote hotel amenities and loyalty programs, maintain daily logs and checklists, escort guests personally, and adhere to strict key control procedures
Seniority
Entry to Mid-level, hands-on IC