Reservation Executive
Core
Manage room reservations, availability, and guest requests across multiple channels to support hotel operations.
Role type
Reservation Executive
Builds
Room bookings and guest stay arrangements
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation system management, OTA platform familiarity, rate and package knowledge, guest communication, payment processing, report preparation, conflict resolution
Preferred skills
Hotel management degree, 1-3 years experience, PMS software proficiency (e.g., Opera), shift flexibility
Technologies
Opera, Booking.com, Expedia, Agoda, MS Office
Responsibilities
Handle room reservations via phone, email, website, and OTAs; Check room availability, rates, and booking restrictions; Create, modify, confirm, and cancel reservations; Coordinate with Front Office, Sales, Housekeeping, and Revenue teams; Maintain accurate reservation records in hotel PMS; Process advance deposits and payment requirements; Monitor no-shows, cancellations, and overbooking situations; Handle guest requests for early check-in, late check-out, and special occasions; Promote room upgrades and additional services; Prepare reservation reports; Ensure professional handling of guest complaints.
Seniority
Junior to Mid-level, hands-on IC