Front Office All Rounder
Core
Manage guest reservations, room allocations, and inquiries to ensure a memorable stay while suggesting upgrades and amenities.
Role type
Front Office All Rounder
Builds
Guest check-ins, check-outs, and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, room allocation, payment processing, guest complaint resolution, upselling upgrades
Preferred skills
Opera Cloud proficiency, hospitality industry experience
Responsibilities
Manage reservations via phone, email, and online platforms; allocate rooms based on preferences and availability; handle payment transactions; suggest room upgrades and amenities; maintain reservation records; resolve guest complaints
Seniority
Individual Contributor
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