Duty Manager / Assistant Manager
Core
Support the Front Office Manager with day-to-day department management, ensure smooth hotel operations during assigned shifts, and deliver exceptional guest service.
Role type
Front Office Duty Manager / Assistant Manager
Builds
Front Office operations, guest experiences, and hotel daily revenue management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Front Office operations, Opera PMS, team supervision, guest service, complaint handling, conflict resolution, revenue balancing, operational reporting, Microsoft Office
Preferred skills
Manager's Certificate, General Manager Certificate, Hospitality Management diploma, experience supervising team development
Technologies
Opera PMS, Microsoft Outlook, Microsoft Office
Responsibilities
Supervise and coach Front Office team members, manage guest complaints and operational issues, handle check-ins and check-outs, balance daily hotel revenue, ensure workplace health and safety compliance, maintain confidentiality of guest information, represent Accor values and Heartist culture
Seniority
Mid-level, hands-on IC