Guest Service Agent/Front Desk
Core
Welcome guests, manage check-in/check-out, handle inquiries, and deliver luxury service in a high-end hotel environment.
Role type
Guest Service Agent / Front Desk Agent
Builds
Guest check-in/check-out processes, personalized guest experiences, and hotel facility promotions
Domain
Hospitality / Luxury Hotel
Deliverable
product features
Required skills
Customer service, cash handling, computer literacy (Word, Excel), PMS usage (Opera Cloud or equivalent), up-selling
Preferred skills
Opera Cloud experience, hotel school degree
Responsibilities
Welcome guests and manage check-in/check-out procedures, handle incoming phone calls and guest requests, enroll guests in loyalty programs, promote hotel facilities and up-sell services, manage cash bank and follow cash handling procedures
Seniority
Entry-level to Mid-level, flexible hours
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