Reservations Agent
Core
Handle room reservations, maximize revenue through upselling, and manage customer queries for a luxury hotel.
Role type
Reservations Agent
Builds
Room bookings and guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Revenue management principles, upselling techniques, PMS database management, market segmentation, telephone systems proficiency, Opera PMS, Microsoft Office
Preferred skills
Sales opportunity identification, client entertainment coordination, special project support
Responsibilities
Convert telephone calls into sales, handle email reservations, manage customer complaints, maintain PMS database accuracy, execute revenue management tools, support sales team events
Seniority
Individual Contributor
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