Chargé de réclamations automobile (H/F)
Core
Handle B2B client vehicle complaint cases for AUTO1 Group's used car marketplace platform.
Role type
B2B customer service specialist (automotive)
Builds
AUTO1.com platform
Domain
Automotive retail / Used car marketplace
Deliverable
client delivery
Required skills
automotive and mechanical knowledge, B2B communication, case management, cross-functional coordination, written English
Preferred skills
office software proficiency, organizational rigor
Responsibilities
process B2B client complaints via internal tools, coordinate with internal teams (sales, logistics, legal) to resolve issues, follow up on merchant requests for resolution data, liaise with German headquarters on operational processes
Seniority
Individual Contributor
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