Loyalty & Guest Experiences Supervisor
Core
Supervise daily Guest Experience operations to ensure exceptional service delivery, handle guest feedback and service recovery, and support loyalty initiatives for a 4-5 star hotel.
Role type
Guest Experience Supervisor
Builds
Personalized guest services, loyalty program engagement, and service excellence projects
Domain
Hospitality / Luxury Hotel Operations
Deliverable
client delivery
Required skills
Team leadership, service recovery, guest preference management, VIP coordination, performance metrics analysis, cross-departmental coordination, training and mentoring
Preferred skills
Experience in 4-5 star hotels, additional languages beyond English
Technologies
None stated
Responsibilities
Supervise daily Guest Experience operations, lead and coach the Guest Experience team, monitor guest satisfaction metrics, handle guest feedback and service recovery, coordinate with Front Office and other departments, manage VIP arrivals and special occasions, train team members on loyalty protocols, analyze performance metrics for management review
Seniority
Mid-level Supervisor